We have updated our entire Privacy Policy to clarify how we use your data, and to provide you with the most transparent and understandable information possible.
Updates to our Privacy Policy take effect on April 10th, 2024.
Volta Medical - General Privacy Policy
Edition 2.0 – Updated as of April, 10th 2024
On this page you will find general information on all the processing of personal data that we carry out, our commitments in terms of privacy and processing, as well as all your rights as data subject and how to exercise them. Please take note of all these elements, as they apply to all the processing operations we carry out, regardless of our relationship with you. This document is entitled "Volta Medical - General Privacy Policy".
Following this general information, you will find Volta Medical's various personal data protection policies (hereinafter referred to jointly as the " Specific Policies "). Each of these Specific Policies is intended to inform you, depending on your situation, of the essential characteristics and the terms and conditions relating to how we carry out personal data processing in our capacity as data controller. Please refer to the Privacy Policy applicable to your situation to find out how we process your data.
All requests, questions, or comments relating to our Policies can be submitted to our Data Protection Officer, whose contact details are given in the " Contact " tab below.
Volta Medical is the trade name of SUBSTRATE HD SAS.
We are a company with our headquarters in Marseille (France) at 65 avenue Jules Cantini - Tour Méditerranée – 13006 Marseille – whose president is Mr Julien Seitz.
According to the GDPR, personal data are information about an identified or a directly or indirectly identifiable person. In this General Policy and in each of our Specific Policies we refer to them by the terms "personal data" or "data". The personal data that we process may be private or professional. Anonymous, anonymized, or aggregate data are not personal data.
Processing is an operation on one or more personal data.
We process certain personal data:
- either on our own behalf: in this case, we are the data controller in accordance with the EU Regulation no. 2016/679 of 27 April 2016 (hereinafter referred to as the "GDPR") because we determine the purposes and means of processing personal data. We may sometimes also be the joint data controller with another data controller,
- or on behalf of our clients, partners, or organizations and in accordance with their instructions: in this case we act as a data processor in the sense of the GDPR.
As part of our operations, we may collaborate with entities which are not part of our group; if you would like to know how these entities process your data, we encourage you to contact them directly or to acquaint yourself with their privacy policy to learn about their commitments and/or to exercise your rights under the GDPR.
We may collect your personal data:
- either directly from you (direct collection): For example, when you interact with us, visit our website, submit a job or internship application, when you contact us for a product or service, when you register for a training session, or when you use our products and services.
- or through a third-party (indirect collection): For example, through your healthcare facility in the context of care that you receive: either because your physician/healthcare facility uses one of our products or services (in which case we are their data processor) or because you have explicitly agreed to participate in scientific research;
- or by means of publicly available information (indirect collection): for example, a scientific publication, conference proceedings, etc.
Volta Medical processes the personal data entrusted to it in compliance with the Laws and Regulations in force, specifically the General Data Protection Regulation that entered into force on May 25, 2018 (GDPR), and the French Data Protection Act ("Loi Informatique et Libertés") of January 6, 1978, as well as the research guidelines and methodologies issued and published by the CNIL [National Commission on Data Privacy].
More specifically, our commitments regarding the processing of your data are as follows:
Transparency: Volta Medical undertakes to process personal data in a transparent, fair, and lawful way. To this end, we will provide you with relevant information when we collect your data or when they come from a third party or technology. When we collect data, we will notify you if this collection is mandatory, which mandatory data you should provide, if this collection is to satisfy a statutory or contractual requirement, and if it is a condition for the provision of a service or a contract, as well as the consequences of failing to provide this data. If we do not collect your personal data directly from you, you will still receive, either at the time of our first contact (through our intermediary or one of our processors) or at the time when the data are collected by the intermediary, information that is identical to that which we must provide in the case of direct collection. You will, in particular, be informed about the source of the data. Where necessary, we will notify you about any automatic decision-making (and the rationale for it), including profiling. This means that we will strive to inform you of the expected scope and consequences of any processing involving you.
Proportionality: We also undertake to only process your personal data for specific, explicit, and legitimate purposes or in order to comply with our legal/statutory obligations. Your personal data are not subsequently processed in any way that is incompatible with these purposes. If there is compatibility with the purpose for which the data are collected, and we intend to carry out further processing of said data, we will provide you with any information you may need to understand this new purpose and any relevant information. When the processing falls within our legitimate interests, this means that we have determined that it does not harm your interests nor your fundamental rights and freedoms. You may request information on how we weigh these factors at any time by contacting Volta Medical’s Data Protection Officer, whose contract details are specified in the “Contact” section of this General Policy.
Necessity: We take measures to limit the data we process to the "bare minimum". This means that we only collect data that is strictly necessary to achieve the objectives we have set for ourselves. In this context, the data is adequate, relevant, and limited to what is necessary for the purposes of each processing operation we carry out. Furthermore, we only retain data for as long as is necessary to achieve the purpose for which it was collected, unless a specific period of data retention is required by law, or a longer period is necessary to preserve our rights. However, your data may be retained for research or statistical purposes, provided that we implement appropriate technical and organizational measures to guarantee your interests or fundamental rights and freedoms (specifically the anonymization and aggregation of data).
In addition, we strictly regulate how potential recipients of your data can access it:
- Within our group, we limit collaborators access to the data strictly necessary for the performance of their duties, and regularly audit these access authorizations.
- Externally, we choose our data processors, partners, and service providers diligently (such as our data hosting providers), and frame our relationships with appropriate contractual safeguards so as to (i) ensure that they implement appropriate technical and organizational measures to ensure a high level of protection for your data and (ii) carry out processing in compliance with regulations on the protection of personal data.
In exceptional circumstances, and in accordance with the law, we may have to extract and disclose your data when required to do so by a competent judicial or administrative authority, subject to respect for your fundamental rights and freedoms and the provisions of the French Code of Criminal Procedure. In such cases, disclosure of data is strictly regulated by law.
Accuracy: We will ensure that your personal data are accurate and kept up to date. We will implement reasonable measures to ensure that inaccurate data, with respect to the purpose for which they are collected, are erased or rectified as soon as possible.
To this end, if your data has become incomplete or inaccurate, we encourage you to exercise your right to rectification under the conditions set out under the tab "What are your rights regarding the processing of your data and how can you exercise them" of Volta Medical's General Data Protection Policy.
Security: Your data are processed in a way that ensures appropriate security, particularly with respect to unauthorized or illegal processing and against accidental loss, destruction or damages by means of appropriate technical and organizational measures.
In particular, we employ encryption and/or pseudonymization techniques whenever possible or appropriate, and we carry out impact analyses prior to implementing any processing that is likely to result in a significant risk to your rights and freedoms.
Generally, we undertake to comply with all legal principles incumbent on us concerning personal data protection, including in particular:
- respect for rights conferred on individuals,
- compliance with storage periods (while taking into account, in accordance with applicable law, the purpose of the processing, contractual or operational requirements, and our legal/statutory obligations)
- obligations concerning international transfers, for which we will take the necessary measures to ensure compliance with European regulations in the case of recipients who are not located in a European Union member State.
- educating employees about data protection and the necessity of confidentiality,
- implementing organizational and technical measures to ensure effective compliance with these principles.
Your rights under the General Data Protection Regulation and the French Data Protection Act ("Loi Informatique et Libertés") of January 6, 1978 are as follows:
- Right of information: You have the right to be informed when we directly or indirectly collect data from you;
- Right of access: you have the right to be informed of whether or not we hold data about you, and if so, the personal data we hold about you, as well as the identity and contact information of the controller, the contact information of the Data Protection Officer, the purposes of the processing and its legal basis, our legitimate interests where applicable, the data categories collected, the recipients of the data, information about transfers to countries outside of the European Union, information about adequate safeguards, the storage period or if this is not possible, the criteria used to determine this period;
- Right of rectification: You have the right to have your personal data rectified in the event they are inaccurate and to have them completed (including by means of a supplementary statement) according to the type of processing in question;
- Right of erasure: You have the right to erasure of your data when specific conditions have been met: o they are no longer necessary in relation to the purposes for which they were collected, or o When you withdraw your consent on which the processing was based;
- Right to data portability: You have the right to have your data transferred to a third party in a structured, commonly used, and machine-readable format. This right is only available when the processing that we carry out is based on a contract made between us or when we process your data because you have consented to it;
- Right to restriction of processing: You have the right to request the restriction of the processing in some circumstances, namely: o when you contest the accuracy of the data (this restriction will be in effect for a limited period of time),
• in the event of unlawful processing by us for which you prefer that your data be restricted rather than erased,
• in the event that we no longer need your data but these are needed by you for the establishment, exercise, or defense of legal claims,
• if you have contested processing, we will restrict processing during the period needed to verify that the lawful grounds invoked by Volta Medical for the processing prevail over yours. We will also notify you before removing the restriction of the processing;
- Right to object: You have the right to object to your data being processed for the purposes of direct marketing and you have the right to object to your data being processed, to a certain extent, with respect to your specific circumstances, when the basis for this processing is our legitimate interest (particularly in the case of automated individual decision-making);
- Right to withdraw your consent at any time, if the legal basis for the processing is your consent;
- Right to define general and specific instructions defining the way you intend to exercise, after your death, the rights above mentioned.
If you have any unresolved concerns, a complaint, or if you suspect that a personal data breach has occurred, you have the right to lodge a complaint with the complaint with the competent supervisory authority, namely the “Commission Nationale de l’Informatique et des Libertés” (Postal address: 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07 – FRANCE).
You can exercise your rights at any time. When you wish to exercise any of your rights, we may require information and documentation from you in order to verify your identity. This ensures no confidential information is disclosed to unauthorized individuals.
If you exercise all or some of your rights through electronic means, data will be provided to you electronically where possible, unless you expressly choose otherwise at the time of your request. If you choose to exercise your rights by regular mail, you must inform us of the address to which our reply should be sent.
Your requests may be made in writing or verbally but in the case of the latter, you must be able to prove your identity by other means. However, we will keep a written paper record enabling us to know that: you made your request verbally, how we verified your identity, and the information that you provided to us.
Upon receipt of your request, we have one month to reply to you. In exceptional cases, this period may be extended by an additional two months in the event of a "complex" request, or when request volumes are high. In such case, we will inform you of the extension of this delay as soon as possible.
However, if the request is clearly abusive, specifically by virtue of its repetitive or indiscriminate nature, or if the request is made by a person other than you and the person exercising your rights does not have written authorization from you, or if the data in question is not stored by us, we may decide to refuse to honor your request.
Subject to legal considerations allowing it or, for example, that we do not infringe on our duty of confidentiality towards a third party, or subject to it not seriously compromising the purpose of the processing, we will send you the requested information or will notify you of any additional data needed to process your request in a timely manner.
If you have any questions about this Policy or you wish to exercise one of your rights, please contact us.
If your exercise of rights concern processing related to recruitment, please contact the Human Resources Department at the following address: hr@volta-medical.com.
For other processing operations, you can exercise your rights directly with your internal contact at Volta Medical, or with the Data Protection Officer (DPO) appointed by Volta Medical at the following address: dpo@volta-medical.com. You may also contact the DPO if you are not satisfied with Volta Medical's response after having exercised your rights with them.
Volta Medical’s Data Protection Officer (DPO)
Volta Medical has appointed a Data Protection Officer (DPO) whose mission is to ensure that a culture of personal data protection is disseminated not only within Volta Medical, but also among its partners, service providers and customers. The DPO is involved in data processing projects to ensure that the rights of individuals are taken into account. Volta Medical’s DPO also answers your questions about the processing of your data, and your requests to exercise your rights.
You can contact the DPO at the following address: dpo@volta-medical.com.